O365 solution

Overview

Microsoft Office 365

Modern New Cloud Office

OFFICE 365 is a cloud-based service hosted by Microsoft. It brings together the power of Office with business class email, document sharing, instant messaging and video conferencing to give you anywhere access to the things you need to get things done across your devices – from PCs to smartphones and tablets.

The new Office provides business-class productivity and collaboration for SMB organizations. Enjoy virtually anywhere access to your familiar Office applications, with business-grade email, calendar, video conferencing, and most up-to-date documents.

Experience the new office today

Microsoft Office 365 Features

Microsoft Office 365 Features

Office Desktop Applications
Office Desktop Applications

Latest version of Office suite as a subscription Per user licensing across 5 PC/Mac and 5 mobile devices Roaming documents, applications, and settings Office on demand to stream the full Office to a PC.

Exchange Online

Hosted business class email and shared calendar 25 GB of storage space per user Use your own domain name to send emails Premium spam and malware protection.

Exchange Online
Online Document Sharing
Sharepoint Online

Document sharing and management in the cloud Internal and external sites for working together on projects Online and offline access to your documents Build your company public website with easy-to-use templates.

Lync Online

Multiparty HD video conferencing Real-time note taking and document sharing Instant messaging and presence across firewalls Skype federation with presence, IM, and voice.

Lync Online
Office Mobile Apps
Office Mobile Apps

View and edit Word, Excel, and PowerPoint documents with Windows Phone. Use the Lync and OneNote Mobile apps on most devices, so you never miss a meeting and always have your notes.

Service Plan

Parameters Business Service Plans
Office 365 Business Essentials Office 365 Business Office 365 Business Preminum
Full Installed Office Applications   Y Y
Office on tablets and phones for the full, installed Office experience   Y Y
Online versions of Office Y Y Y
File storage and sharing with 1 TB storage/user Y Y Y
Business class email, calendar, and contacts with a 50 GB inbox Y Y Y
Unlimited online meetings, IM and HD video conferencing. Includes Lync App Y   Y
Intranet site for your teams with customizable security settings Y   Y
Corporate social network to help employees collaborate across departments and locations Y   Y
User Maximum 300 300 300
Per Month Price 300 495 750
Parameters Business Service Plans
Office 365 Enterprise E1 Office 365 ProPlus Office 365 Enterprise E3
Full, installed Office applications Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs   Y (Plus Access) Y (Plus Access)
Office on tablets and phones for the full, installed Office experience on up to 5 tablets and 5 phones   Y Y
Online versions of Office including Word, Excel and PowerPoint Y Y Y
File storage and sharing with 1 TB storage/user Y Y Y
Business class email, calendar, and contacts with a 50 GB inbox Y   Y
Unlimited online meetings, IM and HD video conferencing. Includes Lync App Y   Y
Intranet site for your teams with customizable security settings Y   Y
Corporate social network to help employees collaborate across departments and locations Y   Y
Corporate Video Portal for uploading and sharing your corporate videos across the company Y   Y
Personalized search and discovery across Office 365 using the Office Graph Y   Y
Enterprise management of apps with Group Policy, Telemetry, Shared Computer Activation   Y Y
Self-service Business Intelligence to discover, analyze, and visualize data in Excel   Y Y
Compliance and Information Protection including Legal Hold, Rights Management and Data Loss Prevention for email and files     Y
eDiscovery Center tools to support compliance     Y
User Maximum Unlimited Unlimited Unlimited
Per Month Price 480 720 1200

SLA

Service Level Agreement

effiCloud Service Level Agreement ("SLA") is a policy governing the use of effiCloud Services. This SLA is subject to the terms of the effiCloud Agreement and capitalized terms will have the meaning specified in the effiCloud Agreement. We reserve the right to change the terms of this SLA in accordance with the effiCloud Agreement.

effiCloud commits that effiCompute and effiProtect will be available 99.99% or more of the time in a given calendar month. In the event effiCloud does not meet the Service commitments, customers are eligible for service credits as given below:

Service Level Warranty

Availability: EffiCloud service offering ensures 99.99% availability of server instances calculated on quarterly basis.

Availability calculation will be done as below:
% Availability = 100 * ((Total minutes in a Quarter – Unscheduled downtime)/ Total Minutes in a quarter)).

Efficiency: effiCloud will ensure availability of server instances within 45 minutes of the confirming the order on the effiCloud portal. Incase of manual order processing server instances will be provisioned within 2 days of receipt of confirm order.

Help desk: effiCloud will provide 24 X 7 help desk support (Phone, Email & web based) to customers. effiCloud help desk will support customers to address problems related to datacenter infrastructure & OS.

Service Credits: Incase effiCloud is not able to ensure committed availability or efficiency, customers can claim service credits from effiCloud. These service credits can be used against services provided by effiCloud. The service credits will be calculated to the equivalent time for which service is not available beyond committed SLA.

Exclusions

The Service Level Agreement does not apply to the following performance issues:

  • If the unavailability is caused by factors outside of effiCloud's reasonable control
  • Issue occurred from any action or inactions of the customer or any third parties.
  • Issue occurred from the customer's software or any third party software, not within the control of effiCloud.
  • For Planned / Scheduled maintenance for which effiCloud have already provided the details.
  • Any restrictions imposed upon effiCloud by the customer, which may prevent or delay the performance of effiCloud services.
  • Any performance outage arising out of Virus / Denial Of Service attacks and / or the usage / utilization in excess of 80% of the contracted bandwidth (rate-limit customers) / capacity of physical link.

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