Public, Private & Hybrid Cloud Solution

Cloud Backup

Overview

Cloud Backup

Highly efficient and effective cloud based backup Solution

effiProtect Cloud based backup solution for effective and efficient data protection of your business critical data. With effiProtect Cloud you get completely automated data backup on the cloud without disrupting the current work process.

Designed for efficient performance and compatibility, effiProtect Cloud enables you to securely protect more data while using less network and storage resources, without having to deploy multiple point solutions.

As an integrated solution effiProtect Cloud performs fast, efficient and secure backups of physical servers, virtual servers and enterprise servers, database and applications. With effiProtect Cloud's end to end data protection make backup and recovery reliable, secure and efficient.

Effiprotect Cloud Features

effiProtect Cloud Features

Data Recovery & Restore
Confident data Recovery and Restore

We make sure the data and applications are available to you at the time of failure. effiProtect Cloud includes powerful healing and validation restore capabilities ensuring that your data is always recoverable when you need it.

5X faster Backup

With effiProtect cloud's Disk to Disk to tape backup with sore side data de-duplication, backup your complete data 5x times faster than traditional backup solutions

5X Faster Backup
Data Retention
Longer Retention Period

effiProtect cloud offers by default 1 month data retention which can be extended based on your compliance requirement.

Self Service Portal

You get intuitive self-service portal to enable, configure and manage your back ups on your own.

Self Service Portal
Bare Metal Backup
Bare Metal Backup

Bare-Metal backup of your physical and virtual servers which help's your recover faster in case of complete server failure.

Service Plan

Service Plan Price per GB month
0 to 250 GB frontend data protected per month 42
251 GB to 500 GB frontend data protected per month 40
501 GB to 1000 GB frontend data protected per month 37
1000 to 3000 GB  frontend data protected per month 33
One time setup charges extra  

SLA

Service Level Agreement

effiCloud Service Level Agreement ("SLA") is a policy governing the use of effiCloud Services. This SLA is subject to the terms of the effiCloud Agreement and capitalized terms will have the meaning specified in the effiCloud Agreement. We reserve the right to change the terms of this SLA in accordance with the effiCloud Agreement.

effiCloud commits that efficompute and effiProtect will be available 99.99% or more of the time in a given calendar month. In the event efficloud does not meet the Service commitments, customers are eligible for service credits as given below:

Service Level Warranty

Availability: EffiCloud service offering ensures 99.99% availability of server instances calculated on quarterly basis.

Availability calculation will be done as below:
% Availability = 100 * ((Total minutes in a Quarter – Unscheduled downtime)/ Total Minutes in a quarter)).

Efficiency: EffiCloud will ensure availability of server instances within 45 minutes of the confirming the order on the EffiCloud portal. Incase of manual order processing server instances will be provisioned within 2 days of receipt of confirm order.

Help desk: EffiCloud will provide 24 X 7 help desk support (Phone, Email & web based) to customers. EffiCloud help desk will support customers to address problems related to datacenter infrastructure & OS.

Service Credits: Incase EffiCloud is not able to ensure committed availability or efficiency, customers can claim service credits from EffiCloud. These service credits can be used against services provided by EffiCloud. The service credits will be calculated to the equivalent time for which service is not available beyond committed SLA.

Exclusions

The Service Level Agreement does not apply to the following performance issues:

  • If the unavailability is caused by factors outside of effiCloud's reasonable control
  • Issue occurred from any action or inactions of the customer or any third parties.
  • Issue occurred from the customer's software or any third party software, not within the control of effiCloud.
  • For Planned / Scheduled maintenance for which effiCloud have already provided the details.
  • Any restrictions imposed upon effiCloud by the customer, which may prevent or delay the performance of efficloud services.
  • Any performance outage arising out of Virus / Denial Of Service attacks and / or the usage / utilization in excess of 80% of the contracted bandwidth (rate-limit customers) / capacity of physical link.

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